2025 Toyota Hilux Workmate
Pickup Truck
Score Summary
Reliability
Safety (ANCAP)
Summary
The 2025 HiLux WorkMate is the base work-focused variant of Toyota's HiLux lineup, aimed at small businesses and tradespeople. It is designed as a robust, reliable pickup with practical payload and towing capabilities. Buyers choose it for its known durability, long-running ownership costs, and Toyota's wide service network. This no-nonsense dual-cab ute offers decent equipment for the price and strong commercial utility.
Highlights
- WorkMate is the entry-level, business-oriented HiLux variant.
- Powered by a 2.8L turbo-diesel engine with 4x2 and 4x4 drivetrain options.
- Includes modern safety features like autonomous emergency braking and lane keep assist.
- Holds a 5-star ANCAP safety rating for updated 2025 variants.
Pricing (excluding on-road costs)
New (2025)
Ownership Sentiment
✓Praises
- •Strong off-road and load-carrying capability for a work-focused ute
- •Solid overall build quality and Toyota reliability reputation
- •Good resale value in Australia
- •Practical interior for duty use and straightforward controls
- •Strong dealer/service network support in Australia
!Complaints
- •Infotainment system instability (freezes, screen issues, CarPlay dropouts)
- •Digital instrument cluster display reliability concerns (recall-related issues)
- •Diesel exhaust and DPF-related maintenance/repairs at relatively low mileage
- •Occasional ECU/clock-spring related electrical quirks
- •Mix of opinions on interior quality and tech upgrades compared with expectations for a 2025 model
Ownership Costs
Ownership Cost
Medium
Cost Predictability
Medium
The 2025 Toyota Hilux WorkMate is a mid-size utility vehicle with a medium total cost of ownership, driven by solid fuel efficiency at 7.4 L/100km combined, but with variability in insurance and registration costs across Australian states. It is primarily targeted at commercial users and individuals needing a durable work ute for tasks like hauling and towing. Potential buyers would choose this car for its reliability, predictable maintenance schedule, and strong resale value supported by high market demand. However, ownership costs can fluctuate based on state regulations, usage patterns, and fuel price changes.
Model Reliability
Warranty
5 Years
Reliability Score
Assessment Summary
The HiLux WorkMate is fundamentally built on Toyota’s durable platform, which supports solid long-term reliability. However, the 2025 model year shows credible reports of electronic/infotainment glitches and engine-related tech issues (DPF/injectors) that have prompted recalls and owner concern. The combination of one subclass of electronic reliability concerns and some engine/exhaust tech issues prevents a top-tier 9–10 rating, but the vehicle remains generally durable with only a subset of units experiencing notable failures. Given these patterns, a generally reliable mid-to-upper tier rating is reasonable, tempered by the limited long-term data for this exact spec.
See what the experts say
Brand Reliability
Toyota
Reliability Study (2025)
Problems per 100 vehicles: 162
Rank
#3 / 22
Practicality
Body Type
Pickup Truck
Doors
4
Seats
5
ISOfix Points
2
Features
Safety
ANCAP Rating
Fuel Type / Efficiency
Powertrain / Fuel Type
Diesel
Fuel Consumption
7.45 L/100km
Range (Approx)
1074 km
Tank Capacity
80 L
Performance
Engine / Motor Type
Diesel
Displacement
2.8L
Cylinders
Inline 4
Induction
Turbo
Power
150 kW
Torque
-
0-100 km/h
10.5s
Towing Capacity
3200 kg
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